Return & Refund Policy

At Essence D’Azam, we want you to have a smooth and satisfying shopping experience. Every perfume and attar is carefully checked and packed before shipping.

Due to the personal-use nature of perfumes and attars, we cannot accept returns or exchanges for products that have been opened, used, or damaged after delivery.

If you receive a damaged, leaking, defective, or incorrect product, please contact us within 48 hours of delivery. To help us resolve the issue quickly, we may ask for clear photos and an unboxing video of the package and product.

Once your request is reviewed and approved, we may offer a replacement or refund, depending on the situation and product availability. Approved refunds will be processed through the original payment method or another mutually agreed method.

Shipping charges are generally non-refundable unless the issue was caused by an incorrect, damaged, or defective product sent by us.

Please note that fragrance preferences are personal. Returns or refunds cannot be provided simply because you do not like a fragrance or because it smells different from what you expected.

For any return, replacement, or refund queries, please contact us through the details available on our Contact Us page.

Privacy Policy

At Essence D’Azam, we respect your privacy and are committed to keeping your personal information safe.

When you visit our website or place an order, we may collect information such as your name, phone number, email address, shipping address, billing details, and order information. This information is used only to process orders, arrange deliveries, provide customer support, improve our services, and communicate important updates related to your purchase.

We may also collect basic website usage information through cookies or similar technologies to understand how visitors use our website and improve their shopping experience.

We do not sell, rent, or trade your personal information to third parties. However, necessary information may be shared with trusted service providers, such as payment processors, delivery partners, and website service providers, only when required to complete your order or provide our services.

Payments may be processed through secure third-party payment providers. Essence D’Azam does not directly store complete card or banking information unless clearly stated otherwise.

By using our website, you agree to this Privacy Policy. We may update this policy when necessary, and any changes will be posted on this page.

If you have any questions about your personal information or this Privacy Policy, please contact us through our Contact Us page.